RETURNS: 

If for any reason you need to exchange/return an item, please read the following:

We do not accept returns, exchanges or refunds. All sales are final due to the  nature of our products. This is due to hygiene reasons.

Please note: Ash Beauty Cosmetics LTD reserves the right to refuse all returns.

In the unlikely event that your item has arrived damaged, please contact us within 3 days of receiving the item. Please be aware that all items are carefully checked and packed prior to shipping.

For any other enquiries, contact us at: info@ashbeautyuk.com and we will be in touch ASAP!

We ship to the following: United Kingdom, Europe, USA, Canada, New Zealand, Australia, United Arab Emirates & many other countries.

Processing time (ALL ORDERS) : 2 - 5 Working Days

United Kingdom Rates:

Standard Shipping (3 - 8 Working Days): £1.99 & Free when you spend £50

Tracked Shipping (2-6 Working Days): £4.99 & Free when you spend £75

*CURRENTLY UNAVAILABLE* Express Shipping (1-3 Working Days) : £2.99 & Free when you spend £45 

Europe:

Standard Shipping ( 3 - 10 Working Days) : Depends On Weight 

Free On Orders 50 GBP and above

International:

Standard Shipping ( 3 - 15 Working Days) : Depends On Weight

Free On Orders 50 GBP and above

*Disclaimer: We (Ash Beauty Cosmetics LTD) do not take any responsibility for delays caused by our courier company. Any additional charges applies in the event of failure delivery, customs and more are not covered by Ash Beauty Cosmetics LTD and the liability lies with the customer.

If your order is sent back to us due to the failure of you collecting / being present when delivery happens, we do not hold any liability. For redelivery you will incur extra charges so ensure you enter the correct address details & are available for your delivery! In some cases and not all, a 60% refund is possibles: please contact us as at: ashbeautycosmeticsuk@gmail.com if you think you are eligible for a refund.

 Cancellation Policy:

All sales are final & orders will not be cancelled due to the high volumes of orders and emails we get! Please ensure you review your order and are happy with it before placing it. 

 COVID-19 SHIPPING UPDATE: 

• Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/restocks, limited edition releases and promotions.
• We will notify you as soon as you order ships or if we foresee any issues with fulfilling your order.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include the weekends or holidays such as New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.